Quality control & RMA Requests
Our quality control department's primary objective is to ensure our products are free from manufacturing defects. We hold ISO9001:2015 & AS9100D quality certifications which means we have our quality programs audited yearly by an independant ISO certification firm. We maintian a continious impovement model, and embrace lean manufacturing principals.
If there are any issues with your product please fill out the form and our quality control manager will be in contact within 48 hours. If there are any emergencies please call us at 1-860-582-6776 and ask to speak with the quality control manager Amy Majors.
If you have a print / drawing / photo ect.. please attach it.
ISO9001:2008 & AS9100 Certification
ISO 9001:2015 is an international quality standard developed by the International Organization for Standardization (ISO), a worldwide federation of national standards bodies representing some 130 countries. The standard covers all aspects of an organization's activities, including identifying its key processes, defining roles and responsibilities, policies and objectives, documentation requirements, the importance of understanding and meeting customer requirements, communication, resource requirements, training, product and process planning, design processes, purchasing, production and service, monitoring and measurement of products and processes, customer satisfaction, internal audit, management review, and improvement processes.
AS 9100D: Aerospace Quality System Standard; Safety, airworthiness, product conformity and reliability are all key aspects of AS9100D, the aerospace quality standard. These quality requirements are crucial to aerospace OEMs, which maintain high levels of liability for their product standard. Because product performance can be affected by a failure to handle parts and materials correctly, AS9100 addresses the complexity and diversity of the industry's supply chain. The standard takes into consideration the complete life cycle of aerospace products.
The Federal Aviation Administration (FAA) defines individual manufacturing approvals through its Federal Aviation Regulations (FARs) and laws mandating compliance. Subsequently, AS9100 is rapidly becoming a prerequisite for doing production in the aerospace business, as many original equipment manufacturers (OEMs) only work with suppliers that are certified to the aerospace standard. Also, many International Aerospace Quality Group (IAQG) member companies have deployed AS9100 within their own organizations.